Orders and Shipping

Placing an Order

FINAL SALE

ALL SALES ARE FINAL FOR SOUL OF ZERO PRODUCTS, INCLUDING LIMITED-EDITION HOODIES, NFTS, AND ANY ITEMS FROM SPECIAL COLLECTION DROPS. ONCE AN ORDER IS PLACED, IT CANNOT BE CANCELED OR MODIFIED. PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE CHECKOUT.

U.S. Orders

SOUL OF ZERO OFFERS SHIPPING EXCLUSIVELY WITHIN THE CONTIGUOUS UNITED STATES. ALL ORDERS ARE FULFILLED FROM OUR CALIFORNIA DISTRIBUTION CENTER. WE DO NOT SHIP TO P.O. BOXES. PLEASE ALLOW 5-7 BUSINESS DAYS FOR ORDER PROCESSING AND AN ADDITIONAL 5-7 BUSINESS DAYS FOR DELIVERY.

APPLICABLE SALES TAX WILL BE CALCULATED AND CHARGED AT CHECKOUT BASED ON CALIFORNIA SALES TAX RATES AND YOUR SHIPPING ADDRESS.

Preorders

PAYMENT FOR PREORDER ITEMS IS CHARGED AT THE TIME OF PURCHASE. ONCE YOUR ORDER IS CONFIRMED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT PREORDERED ITEMS CANNOT BE MODIFIED OR CANCELED AFTER THE ORDER IS PLACED.

Order Status

ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER. FOR ADDITIONAL INQUIRIES REGARDING YOUR ORDER STATUS, PLEASE CONTACT US AT SUPPORT@SOULOFZERO.COM.

Shipping Policy

PROCESSING AND DELIVERY

STANDARD PROCESSING TIME IS 5-7 BUSINESS DAYS, FOLLOWED BY 5-7 BUSINESS DAYS FOR DELIVERY. DURING PEAK SEASONS OR COLLECTION LAUNCHES, PROCESSING TIMES MAY BE LONGER.

FAILED DELIVERY/RETURN TO SENDER

IF A PACKAGE CANNOT BE DELIVERED DUE TO AN INCORRECT ADDRESS OR FAILURE TO PICK UP, THE CUSTOMER IS RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES. PLEASE ENSURE ALL SHIPPING INFORMATION IS ACCURATE BEFORE SUBMITTING YOUR ORDER.

DAMAGED OR OPENED PACKAGE

IF YOUR PACKAGE ARRIVES DAMAGED, PLEASE TAKE PHOTOS OF THE DAMAGE AND CONTACT US IMMEDIATELY AT SUPPORT@SOULOFZERO.COM TO RESOLVE THE ISSUE.

Payment Information

ACCEPTED PAYMENT METHODS

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL, APPLE PAY, AND GOOGLE PAY. ONLY ONE PAYMENT METHOD MAY BE USED PER ORDER.

PAYMENT ISSUES

IF YOU EXPERIENCE TROUBLE DURING CHECKOUT, PLEASE CONTACT YOUR BANK TO AUTHORIZE THE TRANSACTION OR REACH OUT TO US FOR SUPPORT.

REFUNDS FOR ORDER CANCELLATIONS

IF WE CANCEL YOUR ORDER DUE TO AVAILABILITY ISSUES, YOU WILL BE NOTIFIED VIA EMAIL AND ISSUED A FULL REFUND. REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS TO REFLECT IN YOUR ACCOUNT.

Return Policy

FINAL SALE

ALL ITEMS PURCHASED FROM SOUL OF ZERO ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. THIS POLICY APPLIES TO ALL PRODUCTS, INCLUDING LIMITED-EDITION HOODIES AND DIGITAL COLLECTIBLES.

DAMAGED OR INCORRECT ITEMS

IF YOU RECEIVE AN INCORRECT OR DAMAGED ITEM, PLEASE CONTACT SUPPORT@SOULOFZERO.COM WITHIN 5 DAYS OF DELIVERY TO RESOLVE THE ISSUE. DEFECTIVE ITEMS MAY BE ELIGIBLE FOR REPLACEMENT OR REFUND IN COMPLIANCE WITH CALIFORNIA CONSUMER PROTECTION LAWS.

Privacy and Compliance

YOUR INFORMATION IS HANDLED IN ACCORDANCE WITH THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA). PLEASE REVIEW OUR PRIVACY POLICY FOR DETAILS ON HOW WE PROTECT YOUR PERSONAL DATA.

Contact Us

FOR QUESTIONS OR ASSISTANCE, PLEASE CONTACT OUR SUPPORT TEAM AT SUPPORT@SOULOFZERO.COM. WE AIM TO RESPOND TO ALL INQUIRIES WITHIN 2 BUSINESS DAYS.