Shipping policy
Effective Date: 02/01/2025
At Soul of Zero, we’re thrilled to offer free shipping on all orders within the United States. Below are the details of our shipping process:
Processing Time
- All orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
Free Shipping
-
Domestic Shipping (U.S. Only):
- Free shipping is available for all orders.
- Estimated delivery time: 5–7 business days.
Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
- Please allow up to 24 hours for tracking updates to appear.
Shipping Restrictions
- We currently only ship within the United States.
- We are unable to ship to P.O. boxes, APO/FPO addresses, or restricted locations.
Lost or Delayed Shipments
- If your package is delayed or lost, please contact us at support@soulofzero.com with your order number.
- We will work with the carrier to resolve the issue as quickly as possible.
Damaged Shipments
- If your package arrives damaged, please notify us within 48 hours of delivery by emailing [Insert Email Address].
- Include your order number and photos of the damaged package and items so we can assist you promptly.
Additional Information
- While we strive to deliver your items on time, unexpected delays caused by the carrier or external factors (e.g., weather, holidays) may occur.
- Please ensure your shipping address is correct at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
Thank you for choosing Soul of Zero.
If you have any questions or need assistance, please reach out to us at support@soulofzero.com